The problem
Freshservice schedules tickets, but not changes.
Teams that run predictable, repeating change work , monthly patching windows, quarterly DR tests, weekly maintenance, certificate renewals , end up logging those change records by hand, every single time. ChangeCadence closes that gap: define a change template once, pick a cadence, and it creates the change record for you, automatically.
Flexible cadences
One-time, daily, weekly, or monthly, with "every N periods" intervals and visual day pickers.
Reusable templates
Map native Freshservice change fields once. Requester, agent, group, and category fields populate from your instance.
Automatic planned dates
Fixed timestamps, or offsets relative to each run, calculated for every occurrence.
Safe by design
An occurrence never double-creates a change, and failed attempts retry automatically with backoff.
Full run history
Every change ChangeCadence creates, with one-click links back to the change in Freshservice.
Secure
Runs entirely on the Freshworks platform. Your API key is stored encrypted and never leaves your account.